1. Our Philosophy on Refunds
At aB Labs, we want ambitious founders and business owners to invest in their web presence with complete peace of mind. We stand behind our 36-hour rapid deployment commitment with clear, equitable refund terms.
2. Pre-Engineering Cancellation (100% Full Refund)
If you place an order and change your mind before our engineering desk has commenced setup or registered your third-party domain (within 4 hours of payment confirmation), you are entitled to a 100% full, no-questions-asked refund.
3. During the 36-Hour Customization Window
Because our builds involve dedicated engineering hours and immediate non-refundable capital expenditures (such as registrar domain registration fees, SSL provisioning, and cloud container allocation):
- Revision Guarantee: If our initial staging preview does not meet your expectations, we will provide up to two (2) complimentary rounds of comprehensive revisions to fine-tune the layout, typography, colors, and content.
- Pre-Cutover Partial Refund: If after the revision cycles you remain unsatisfied and request a cancellation prior to final custom domain DNS propagation or repository transfer, we will refund your payment minus a flat ₦10,000 disbursement fee to cover third-party domain registration and server provisioning costs. The registered domain remains yours.
4. Post-Delivery & Live Launch
Once your customized website foundation has been approved, declared live on your domain, or the complete GitHub codebase transfer has been finalized (for Outright Purchase plans), the service is considered fully delivered and fees are non-refundable.
5. Monthly Subscription Cancellation
For clients on the Monthly Launch Plan:
- Remember: Your recurring monthly fee begins only after your website is completed, approved, and live.
- You may cancel your monthly maintenance at any time with 7 days' advance notice prior to your next monthly billing cycle via the Client Portal or by contacting support.
- Upon cancellation, your site will remain active until the end of your current paid month. No subsequent recurring charges will ever be levied.
6. Refund Method & Processing Timelines
All approved refunds are initiated through our official payment gateway (Paystack) back to the originating debit card or Nigerian bank account.
Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days following approval.
7. How to Request a Refund
To request a cancellation or refund, simply reach out to our desk with your Order Reference: